Frequently asked questions

How do I add REACHASAP form to my page?


You can add a tag that will be added to your website. Shopify, Wix, Wordpress, or any other platform.




How do I control when my calls are made?


You control when your calls are made. You setup the business hours according to your company's needs.




What happens if I go over my allocated REACHES?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




What times can calls be made?


Calls will be made on your pre-defined business hours.




What happens if a lead does not answer?


A message will be left. REACHASAP will try calling again.




How many times will REACHASAP call the lead?





Will ReashASAP work on my computer?


Yes. You can access ReashASAP using your web browser.




Is there any guarantees?


We are so confident in REACHASAP Lead Optimizer, we guarantee you will love it after our 14-Day FREE Trial.




* Can I add converted leads into my CRM automatically?


Yes!




How will the sales person be contacted?


ReachASAP will call the sales person once the lead has been conacted.




If I cancel, do I get a refund?


After the 14-Day Trial, you can simply cancel your account.




* Can I download lead information from REACHASAP?





How do I upload my leads into REACHASAP?


Upload the files with CSV. Please check the link below fora ll of the details: ***Link




* What happens if I am on the phone when REACHASAP calls me with a lead?


1. You will not be contacted when you are on the phone. 2. You can put the system on pause * 3. Will REACH leave a message?




* What type of analytics do you have?


* Import Google analytics. Google integration - Offline * Google tag manager - Live




How many people do I need in a sales team?


It is completely scalable based on your needs. ReachASAP will support single member teams to fully staffed call centers.




* Are the calls recorded? Can I review the calls?


Yes. Disclosure?